Mosaic Support
Our support team helps you succeed with Axinom products, from first setup to production questions. Integration support is unlimited and free.
Free integration support
Reach out any time, with no request limit, about any of this:
- Product usage and integration guidance
- Help with documentation and best practices
- Portal access, trials and agreements
- Licensing and billing questions
- Bug reports
- Feature requests and product feedback
Paid plans add priority and further features, compared below.
Support levels
| Support levels | Basic | Standard | Premium |
|---|---|---|---|
| Self-service portal (Jira Service Management) | Included | Included | Included |
| Notified about product updates | Included | Included | Included |
| Guidance on relevant technology changes | Not included | Included | Included |
| Screen-sharing calls per month | Not included | 2 | 5 |
| Priority service | Not included | Priority | Highest |
| Reporting dashboard | Not included | Included | Included |
| Portal API | Not included | Included | Included |
| Access to raw logs | Not included | Not included | Included |
| Kibana API access | Not included | Not included | Included |
| Customisable reports | Not included | Not included | Included |
| Dedicated shared Slack channel | Not included | Not included | Included |
| Hypercare sessions per year | Not included | Not included | 3 |
| Price per month | Free | $129 | $519 |
Add-ons & services
Premium Support with a dedicated TAM
Recommended for development teams. A technical account manager and Axinom experts work alongside your team to integrate Mosaic into your own solution: joining your calls, analysis, consulting and architecture, and limited development on your code base. Support requests are answered at the Premium level.
Help with your project
Work scoped to what you are building: analysis of specific application cases, developer training, architecture consulting, and development of spike solutions. Tell us what you need and we will come back with a proposal.
Training & bootcamps
Instructor-led developer bootcamps, online, for up to ten developers, each including a month of Standard support.
- Mosaic Developer BootcampOn request
- DRM Developer Bootcamp$2,599
- Encoding Developer Bootcamp$1,299
- On-Board Cloud BootcampOn request
- Support day$1,189
To book support or training, raise a request describing what you need. Full rates are on the pricing page.